How we collect, use, and protect your personal information
When you register for an account, make a booking, or contact us, we collect:
| Information Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number | Account creation, communication |
| Profile Information | Company name, job title, bio | Community features, personalization |
| Payment Information | Payment card details (processed by Paystack) | Booking payments |
| Booking Information | Space preferences, dates, times | Reservation management |
| Communications | Messages, inquiries, feedback | Customer support, service improvement |
When you use our Platform, we automatically collect:
Our physical spaces are monitored by CCTV for security purposes. CCTV footage is retained for 30 days and used only for security investigations when necessary.
We use your information for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party service providers who help us operate our business, including:
We may disclose information if required by law, such as in response to a court order or valid governmental request.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
We may share information for other purposes with your explicit consent.
We implement appropriate technical and organizational measures to protect your personal information, including:
While we strive to protect your information, no method of transmission over the Internet is 100% secure. You use our Platform at your own risk.
We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for platform functionality (login, security) | Session / Persistent |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Analytics Cookies | Understand how users interact with our platform | Up to 2 years |
| Marketing Cookies | Deliver relevant advertisements | Up to 90 days |
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. Most browsers provide instructions on how to block or delete cookies.
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:
To exercise any of these rights, contact us at privacy@Cowork.ng. We will respond within 30 days.
We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
When you delete your account, we anonymize or delete your personal information, except where retention is required for legal or legitimate business purposes.
Your information may be transferred to and processed in countries other than Nigeria where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Our Platform is not intended for children under 18. We do not knowingly collect information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use after such changes constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@Cowork.ng
Phone: +234 800 000 0000
Address: 123 Tech Avenue, VI, Lagos, Nigeria
Response Time: Within 30 days
For complaints, you may also contact the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.