Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account, make a booking, or contact us, we collect:

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Usage Data: Pages visited, time spent, features used, referring website
• Device Information: IP address, browser type, operating system, device type
• Location Data: Approximate location based on IP address
• Cookies and Similar Technologies: See Section 5 below

1.3 CCTV Footage

Our physical spaces are monitored by CCTV for security purposes. CCTV footage is retained for 30 days and used only for security investigations when necessary.

2. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Process bookings, manage your account, and deliver the services you request
• Communicate: Send booking confirmations, updates, and respond to your inquiries
• Improve Our Platform: Analyze usage patterns to enhance user experience and develop new features
• Marketing: With your consent, send promotional communications about events and offers
• Security: Detect and prevent fraud, unauthorized access, and other harmful activities
• Legal Compliance: Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

• Paystack: Payment processing (see their Privacy Policy)
• Cloud Hosting: Data storage and platform hosting
• Analytics: Understanding how users interact with our Platform
• Customer Support: Tools to manage and respond to inquiries

3.2 Legal Requirements

We may disclose information if required by law, such as in response to a court order or valid governmental request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

3.4 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Strict access controls and authentication requirements
• Regular Security Assessments: Vulnerability testing and security audits
• Staff Training: Regular privacy and security training for employees

While we strive to protect your information, no method of transmission over the Internet is 100% secure. You use our Platform at your own risk.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

5.2 Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. Most browsers provide instructions on how to block or delete cookies.

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Limit how we use your information
• Right to Data Portability: Receive your information in a structured format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at privacy@Cowork.ng. We will respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

7.1 Retention Periods

• Account Information: Until account deletion + 30 days
• Booking History: 7 years (for tax and legal purposes)
• Payment Records: 7 years (as required by financial regulations)
• Communications: 2 years
• CCTV Footage: 30 days

7.2 Account Deletion

When you delete your account, we anonymize or delete your personal information, except where retention is required for legal or legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

9. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

For complaints, you may also contact the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.